Importance of a BAA with DocuTrac
By now, we all know the importance of Business Associates Agreements (BAAs). HIPAA and HITECH regulations require customers who take advantage of our live help, or who send their database to our Support Department, to have a signed BAA on file. If you haven’t signed a BAA with DocuTrac, please go to www.docutracinc.com/docs/DocuTracBAAgreementFormE.pdffor a copy of our BAA, or you may send us the BAA that you use for your practice or agency. Email the signed and completed agreement to sales@quicdoc.com or fax to (888) 415-7939. Please include your email or fax number so we can return the BAA to you once it is signed by DocuTrac.
It is important to never allow others, such as private IT companies and vendors, to have access to your computer without a signed BAA.
Audit Log Security Feature in QuicDoc® Pro
Ever wonder who changed a record in QuicDoc®? Like Office Therapy®, QuicDoc Pro comes with an Audit Log that allows you to track activity in the program. All viewing of information, additions, changes, and deletions can be tracked. When enabled, the audit log tracks the activity, date/time, user, computer user, and name. The log tracks activities for Patient Information and for Documentation.
To enable the Audit Log, use the System Administrator login to log onto QuicDoc. From the Setup menu select Preferences, and click the Administrative tab. Then click to check the option for Enable Audit Log, and save the setting. Audit Log reports are generated from the Reports menu.
For assistance and for more information, please call our Technical Support line for Professional software at 888-308-9683.
Wiley PracticePlanners® for QuicDoc Pro and Enterprise
Our August webinar featured the Wiley PracticePlanners® and how to set them up and incorporate them in your treatment plans and progress notes in QuicDoc. Easily adapted to fit client needs and treatment situations, they have over a thousand pre-written, clinically tested treatment goals, objectives, and interventions.
With a yearly subscription of $169, QuicDoc Pro and Enterprise users can access Wiley’s Treatment Planning content.
To learn more, see the webinar on youtube https://youtu.be/zG9JUE1A5hs, or call DocuTrac Sales Department at 800-850-8510.
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Avoid interruption in your services!
If you missed our webinar last month on Scanning and Attaching Documents in QuicDoc® and Office Therapy®, Professional Software, here’s your chance to view the webinar on our DocuTrac YouTube channel. This is a brief webinar, lasting about twenty minutes. The webinar is presented by Arnie Schuster, PhD, president of DocuTrac.
We’ve updated our QuicDoc and Office Therapy facebook pages, and we’ve added a brand new DocuTrac, Inc page. Check out the new look and the latest topics!
The carrier for the old account has a message on the line offering alternative contacts for support services. These companies are not affiliated in any way with DocuTrac. They will provide support for a fee and even remote into your system. This is very dangerous, not to mention that it is a HIPAA violation.The only numbers you should ever call for DocuTrac support services are:
In May we linked to an 
Now you can quickly and easily process Prior Authorizations for medications within the QuicDoc® e-Prescribing module with DrFirst Patient Advisor e-PA+.
According to Microsoft, “Passwords provide the first line of defense against unauthorized access to your computer. The stronger your password, the more protected your computer will be from hackers and malicious software. You should make sure you have strong passwords for all accounts on your computer”
All prescribed drugs must have a code in order to be processed. Medications that become unavailable to pharmacies will not have a code. If you try to e-prescribe a medication that is no longer available, you will receive an error message.
Memorial Day, first celebrated in1868, is the last Monday of May. This year it falls on Monday, May 30th. DocuTrac will be closed in observation of this day as we honor the deceased veterans of all the wars fought by American forces. We will reopen on Tuesday the 31st at 9:00 AM ET. We hope you have an enjoyable and safe Memorial Day.
DocuTrac takes HIPAA regulations very seriously. Often those regulations are confusing especially where email is concerned. Hopefully none of you are sending any information regarding your clients in emails that are not encrypted.
Our integrated Enterprise Billing offers time saving features. It’s flexible, easy to use, cost effective, and fully compliant with industry standards. Real-time claims management features improve your cash flow and streamline your billing and claims follow-up processes.
In April, the focus is on a few areas related to our industry. For the past
On a lighter note, during the month of April we celebrate 
customers with the lowest rate of rejections who are in the 99%Club, meaning that among other things, 99% of their claims submitted for the month are error free.
You most likely have procedures in place to deal with issues such as continuation of patient care when therapists and other providers leave your practice or agency; but what about access to records and other services that you may have provided, such as e-Prescribing or Cloud access?
When an individual terminates employment or contractual obligations, and you no longer want them to have access to patient and provider records, it’s important that you make the provider/user inactive in the software. If you are a Cloud customer, contact our Sales Department immediately to have their Cloud credentials deleted. This will lock them out of the system. If the individual had e-Prescribing rights, call DocuTrac to disable their account so they can no longer prescribe medications through your practice or agency.
March is National Social Work Month. This month we honor the many contributions that social workers make to our society. DocuTrac pays special tribute to our customers who are social workers and to all social workers for their relentless efforts and for their dedication to the well being of all people. Visit the National Association of Social Workers 
Our automated appointment reminders, Callpointe Courtesy Calls, can improve your bottom line and reduce no-shows. Convenient, flexible, and exceptionally accurate messages are delivered by text, voice, or email.
It’s a buyers’ market! Everyone checks the reviews before committing to a purchase or service. Social media sites post consumer reviews, and patients write about their positive, as well as negative experiences on all sorts of blogs, forums, and websites.
We are proud and happy to provide you with our newsletter each month. We hope it is helpful and informative. If you wish to continue receiving our monthly Newsletter, please add the sales@quicdoc.com email address to your Safe Senders List. Thank you!
With over one thousand pre-written, clinically tested treatment goals, objectives, and interventions, the Wiley Treatment Planners are available in both QuicDoc® Professional and Enterprise Edition software. Treatment Planners target a wide range of specialty areas of practice including adults, adolescents, children, addictions, family, couples, veterans, older adults, co-occurring disorders, and more.
For more information view the Wiley Practice Planner 
Our real-time claims management features will improve your cash flow and streamline billing and claims follow-up processes. Click 
Some of our customers have asked about the differences between technical support and training. In general, technical support services attempt to help solve specific problems with the software rather than provide training. Our support staff can answer questions related to the basic use of the software. This includes how to access features and answer almost any question that starts with, “Where is…”
Because of time constraints, our support staff cannot stay on the phone to walk customers through complete transaction such as entering patient data, charging for sessions, or filing claims. However, these types of procedures can be explained in detail during our comprehensive training sessions.
