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800.850.8510 Sales
888.308.9683 Professional Support
888.206.1270 Enterprise Support

IMPORTANT – About Support Phone Numbers

DocuTrac initiated new toll free support lines in July 2011 to improve our efficiency and provide our customers with savings on long distance fees. After five years we have closed the old account and support calls from the old 301 area code support line are no longer being forwarded.

WarningGS.jpgThe carrier for the old account has a message on the line offering alternative contacts for support services. These companies are not affiliated in any way with DocuTrac. They will provide support for a fee and even remote into your system. This is very dangerous, not to mention that it is a HIPAA violation.

The only numbers you should ever call for DocuTrac support services are:
      888-308-9683 for Professional Support
      888-206-1270 for Enterprise Support
These numbers are posted on our web site, in all our literature, and are frequently listed in our newsletters. If you have the old support number programmed on your phone, please enter the correct toll free number.

HIPAA Requirements for Transferring PHI

securityIn May we linked to an article written by the Chief Privacy Officer of Protected Trust on email encryption and HIPAA requirements. If you missed this article, now is a good time to read it.

One of the biggest mistakes clinicians make is sending out unencrypted emails containing information about their patients, i.e., protected health information (PHI). The consequences of transferring your clients’ protected health information in an unsecure manner can be very costly and even devastating.

This month James Miller, DocuTrac’s Director of Qualuity and Compliance, will host a webinar on how to transfer PHI securely. To register for the webinar click here.

ePA+ Electronic Prior Authorizations in Patient Advisor

drfirstNow you can quickly and easily process Prior Authorizations for medications within the QuicDoc® e-Prescribing module with DrFirst Patient Advisor e-PA+.

With Patient Advisor e-PA+ you can elminate faxing requests for prior authorizations and reduce calls to health plans and pharmacies. In just three easy steps you can initiate, complete, and monitor prior authorizations. View this video for more information on how to use ePA+. .

Automated Appointment Reminders

reminderThere is no question that reducing the number of no-shows improves productivity and your bottom line.

With Courtesy Calls, the information for scheduling reminder calls is extracted from your existing QuicDoc or Office Therapy scheduler automatically, so there's no need for additional software or equipment. You can call, text, or email your clients to remind them of scheduled appointments.

Call pointeCourtesy Calls is available through our partnership with Callpointe.
Click here for more information, or call Callpointe at 866-402-6500.
Be sure to tell them you use QuicDoc and/or Office Therapy.

TransFirst® Credit Card Processing Offer

graphOffice Therapy’s integrated payment processing solution with TransFirst can help you and your staff work more efficiently, more accurately, and more cost-effectively. And that can help you grow your business and improve your bottom line.

Payment processing with DocuTrac and TransFirst lets you spend your valuable time focusing on what's most important – your clients. With TransFirst you’ll get 24/7 US based support, secure processing technologies, and PCI compliance. Maximize the power of your Office Therapy program and receive a $100 activation bonus!

Office TherapyTransFirstFor more information, call TransFirst at 877-841-0606. Be sure to tell them you use Office Therapy.

Cloud Advantage

QuicDoc® Office in the Cloud Promotional Offer for New Cloud Customers!

cloudAccess your clinical records and practice management data from anywhere, anytime as long as you have an internet connection. Best of all, you can do it at substantial savings!

For a limited time you can save on QuicDoc® Office in the Cloud when purchasing a one year subscription with discounted monthly hosting fees for the first year. Now is the perfect time to sign up for the Cloud.  A no obligation, 21 day demonstration of our cloud service is available here.

qdPlease visit our website for more information, or you may speak with a representative in our Sales Department by calling 800-850-8510.

Tracking CEU Credits in QuicDoc

QuicDoc has an easy way to track all your CEU credits. You can record the name of the program, start and end dates (if more than one day), the location, the number of credits, and you can include a note to record comments.
Professional Edition users can access the Continuing Education Credits window from the Users menu in the Users view, Select CEUs for….(your name).

Enterprise customers, when logged on as a provider, can access the Continuing Education window from the User Information view by clicking the Add button on the bottom of the screen.

UpComing Free Webinar

Friday July 22nd – Please join us on Friday, July 22nd at 12:00 EST for a webinar on How to Transfer Protected Health Information (PHI) Securely.

securityThis webinar is designed to help ensure HIPAA compliance.  Learn how to protect yourself and your practice from breaches, why using encryption is important, and what constitutes a HIPAA compliant transfer of your patients’ data. The webinar will be hosted by James Miller, Director of Quality Assurance and Compliance for DocuTrac.

For more information and to register, for this important webinar, visit the Events page on our website.

Wise Words

You can change your future by changing your attitude.
Benjamin Franklin

View our Calendar of Events

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