IMPORTANT – About Support Phone Numbers
DocuTrac initiated new toll free support lines in July 2011 to improve our efficiency and provide our customers with savings on long distance fees. After five years we have closed the old account and support calls from the old 301 area code support line are no longer being forwarded.The carrier for the old account has a message on the line offering alternative contacts for support services. These companies are not affiliated in any way with DocuTrac. They will provide support for a fee and even remote into your system. This is very dangerous, not to mention that it is a HIPAA violation.
The only numbers you should ever call for DocuTrac support services are:
888-206-1270 for Enterprise Support
HIPAA Requirements for Transferring PHIIn May we linked to an article written by the Chief Privacy Officer of Protected Trust on email encryption and HIPAA requirements. If you missed this article, now is a good time to read it.
One of the biggest mistakes clinicians make is sending out unencrypted emails containing information about their patients, i.e., protected health information (PHI). The consequences of transferring your clients’ protected health information in an unsecure manner can be very costly and even devastating.This month James Miller, DocuTrac’s Director of Qualuity and Compliance, will host a webinar on how to transfer PHI securely. To register for the webinar click here.
ePA+ Electronic Prior Authorizations in Patient Advisor
Now you can quickly and easily process Prior Authorizations for medications within the QuicDoc® e-Prescribing module with DrFirst Patient Advisor e-PA+.
With Patient Advisor e-PA+ you can elminate faxing requests for prior authorizations and reduce calls to health plans and pharmacies. In just three easy steps you can initiate, complete, and monitor prior authorizations. View this video for more information on how to use ePA+. .
Automated Appointment Reminders
There is no question that reducing the number of no-shows improves productivity and your bottom line.
TransFirst® Credit Card Processing OfferOffice Therapy’s integrated payment processing solution with TransFirst can help you and your staff work more efficiently, more accurately, and more cost-effectively. And that can help you grow your business and improve your bottom line.
Payment processing with DocuTrac and TransFirst lets you spend your valuable time focusing on what's most important – your clients. With TransFirst you’ll get 24/7 US based support, secure processing technologies, and PCI compliance. Maximize the power of your Office Therapy program and receive a $100 activation bonus!
For more information, call TransFirst at 877-841-0606. Be sure to tell them you use Office Therapy.
QuicDoc® Office in the Cloud Promotional Offer for New Cloud Customers!
Tracking CEU Credits in QuicDoc
QuicDoc has an easy way to track all your CEU credits. You can record the name of the program, start and end dates (if more than one day), the location, the number of credits, and you can include a note to record comments.
UpComing Free Webinar
Friday July 22nd – Please join us on Friday, July 22nd at 12:00 EST for a webinar on How to Transfer Protected Health Information (PHI) Securely.
For more information and to register, for this important webinar, visit the Events page on our website.
You can change your future by changing your attitude.
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