IMPORTANT – About Support Phone Numbers
|The following toll free numbers are the only numbers to use when calling for DocuTrac Support Services: |
888-308-9683 for Professional Support
888-206-1270 for Enterprise Support
These numbers are posted on our web site, in our literature, and are frequently listed in our newsletters. If you have an old support number programmed on your phone or printed for quick reference, please enter the correct toll free number.
Update your Credit Card Information
Avoid interruption in your services!
Are you scheduled for recurring charges with DocuTrac? For example, you may have a Cloud subscription or are on our automatic maintenance renewal plan.
If you have received a new, more secure credit card with chip technology, please call our Sales Department to update your card information. Even if you have the same card number, the expiration date and the security code will have changed.
You can reach our Sales Department at 800-850-8510.
Scanning and Attaching Documents in Pro on YouTube
If you missed our webinar last month on Scanning and Attaching Documents in QuicDoc® and Office Therapy®, Professional Software, here’s your chance to view the webinar on our DocuTrac YouTube channel. This is a brief webinar, lasting about twenty minutes. The webinar is presented by Arnie Schuster, PhD, president of DocuTrac.
Click here for the Scanning and Attaching Documents Webinar.
New Look for Our Facebook Pages
We’ve updated our QuicDoc and Office Therapy facebook pages, and we’ve added a brand new DocuTrac, Inc page. Check out the new look and the latest topics!
Our Facebook pages provide you with the most up-to-date information and interesting facts about our behavioral health industry including pertinent legislation that may affect you; security and compliance topics; and information about our company, software, and featured webinars.We know you like us, so make it official. Like us on our new
DocuTrac,Inc., QuicDoc, and Office Therapy pages.
Audit Log Security Feature in Office Therapy
Ever wonder who changed or deleted an entry in Office Therapy? With the Audit Log security feature, you can easily track and audit activity in Office Therapy. All additions, changes, and deletions, as well as viewing of information can be tracked. When enabled, the audit log tracks the activity, date/time, user, Windows user, and computer name. The log tracks changes to patient information and related activity; transactions, such as charges, payments, etc.; and billing, filing insurance, and scheduling.
Cloud AdvantageIt’s not too late to take advantage of our Cloud Promotional offer for new and for existing customers!
You can still save on QuicDoc® Office in the Cloud when purchasing a one year Cloud subscription. You’ll also receive discounted monthly hosting fees for the first year. This offer ends on August 31st. A no obligation, 21 day demonstration of our cloud service is available here.
Please visit our website for more information, or you may speak with a representative in our Sales Department by calling 800-850-8510.
Growing your Bottom Line with Credit Card Processing
Maximize the power of Office Therapy with TransFirst® payment processing and receive a $100 activation bonus. Office Therapy’s integrated payment processing solution with TransFirst can help you grow your business and improve your bottom line.
Support for QuicDoc Office in the CloudSupport for QuicDoc Office Cloud Issues…
For security reasons, DocuTrac Support Representatives are not
able to answer questions or provide assistance for cloud issues unless the person calling on the Support line is a licensed cloud user.
For HIPAA compliance purposes, each individual user who needs access to the cloud account must be setup with their own separate login credentials. By sharing cloud logins you not only lose accountability, but you also lose the protection of a secure login. If you were to be audited, you would have no way to identity an individual as the sole user of a specific login, and that could open you up to a HIPAA violation.
Addiction and Recovery Act 2016
On July 13th The Comprehensive Addiction and Recovery Act of 2016 was passed by the Senate and sent to the President for his signature.
Upcoming Free WebinarFriday August 26th - Join us on Friday, August 26th at 12:00 EST for a webinar on the Wiley Practice Planners. With over one thousand pre-written clinically tested treatment goals, objectives, and interventions, the Wiley Treatment Planners can easily be adapted to fit your client needs and treatment situations.
Learn how to setup the Wiley Practice Planners and incorporate the content in your treatment plans and progress notes for QuicDoc Enterprise Edition Version 8.1 and Professional Edition Version 11.
For more information and to register, for this important webinar, visit the Events page on our website.
Closed for Labor Day
DocuTrac will be closed on Monday, September 5th in celebration of Labor Day.
We will re-open on Tuesday, September 6th.
The best preparation for tomorrow is doing your best today.
Copyright DocuTrac Inc 2016
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QuicDoc and Office Therapy are registered trademarks of DocuTrac Inc. This newsletter may mention third party products and services for informational purposes only. It is the reader's responsibility to determine the suitability of the content. We do not endorse these companies, products, or web sites. DocuTrac will not be liable in connection with the content, products, and services provided by any of these vendors.