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800.850.8510 Sales
888.308.9683 Professional Support
888.206.1270 Enterprise Support

IMPORTANT – About Support Phone Numbers

The following toll free numbers are the only numbers to use when calling for DocuTrac Support Services:
for Professional Support
888-206-1270 for Enterprise Support

These numbers are posted on our web site, in our literature, and are frequently listed in our newsletters. If you have an old support number programmed on your phone or printed for quick reference, please enter the correct toll free number.

Update your Credit Card Information

customer service Avoid interruption in your services!

Are you scheduled for recurring charges with DocuTrac? For example, you may have a Cloud subscription or are on our automatic maintenance renewal plan.

If you have received a new, more secure credit card with chip technology, please call our Sales Department to update your card information. Even if you have the same card number, the expiration date and the security code will have changed.

You can reach our Sales Department at 800-850-8510.

Scanning and Attaching Documents in Pro on YouTube

videoIf you missed our webinar last month on Scanning and Attaching Documents in QuicDoc® and Office Therapy®, Professional Software, here’s your chance to view the webinar on our DocuTrac YouTube channel. This is a brief webinar, lasting about twenty minutes. The webinar is presented by Arnie Schuster, PhD, president of DocuTrac.

Click here for the Scanning and Attaching Documents Webinar.

New Look for Our Facebook Pages

facebookWe’ve updated our QuicDoc and Office Therapy facebook pages, and we’ve added a brand new DocuTrac, Inc page. Check out the new look and the latest topics!

Our Facebook pages provide you with the most up-to-date information and interesting facts about our behavioral health industry including pertinent legislation that may affect you; security and compliance topics; and information about our company, software, and featured webinars. like

We know you like us, so make it official. Like us on our new
DocuTrac,Inc., QuicDoc, and Office Therapy pages.

Audit Log Security Feature in Office Therapy

QuestionsEver wonder who changed or deleted an entry in Office Therapy? With the Audit Log security feature, you can easily track and audit activity in Office Therapy. All additions, changes, and deletions, as well as viewing of information can be tracked. When enabled, the audit log tracks the activity, date/time, user, Windows user, and computer name.  The log tracks changes to patient information and related activity; transactions, such as charges, payments, etc.; and billing, filing insurance, and scheduling. 

To view your Audit Log settings, log in with Master Access:

  • Go to File, Administration and select Audit Log Settings
  • Check Enable Audit Log at the top of the window
  • Click on the checkbox for the activities you want to track
  • Click Ok Office Therapy
  • Close and then re-start Office Therapy for the settings to take effect

Cloud Advantage

It’s not too late to take advantage of our Cloud Promotional offer for new and for existing customers!

You can still save on QuicDoc® Office in the Cloud when purchasing a one year Cloud subscription. You’ll also receive discounted monthly hosting fees for the first year. This offer ends on August 31st. A no obligation, 21 day demonstration of our cloud service is available here.

qdPlease visit our website for more information, or you may speak with a representative in our Sales Department by calling 800-850-8510.

Growing your Bottom Line with Credit Card Processing

ArrowMaximize the power of Office Therapy with TransFirst® payment processing and receive a $100 activation bonus. Office Therapy’s integrated payment processing solution with TransFirst can help you grow your business and improve your bottom line.

Get powerful tools to help you collect more patient payments and manage your practice including implementation and training for your staff. With TransFirst you’ll get 24/7 US based support, secure processing technologies, and PCI compliance.
For more information, call TransFirst at 877-841-0606.
Be sure to tell them you use Office Therapy.

Support for QuicDoc Office in the Cloud

Support for QuicDoc Office Cloud Issues…

HipaaFor security reasons, DocuTrac Support Representatives are not
able to answer questions or provide assistance for cloud issues unless the person calling on the Support line is a licensed cloud user.

For HIPAA compliance purposes, each individual user who needs access to the cloud account must be setup with their own separate login credentials. By sharing cloud logins you not only lose accountability, but you also lose the protection of a secure login. If you were to be audited, you would have no way to identity an individual as the sole user of a specific login, and that could open you up to a HIPAA violation.

Addiction and Recovery Act 2016

On July 13th The Comprehensive Addiction and Recovery Act of 2016 was passed by the Senate and sent to the President for his signature.
This bill provides for “grants to address the national epidemics of prescription opioid abuse and heroin use, and to provide for the establishment of an inter-agency task force to review, modify, and update best practices for pain management and prescribing pain medication, and for other purposes.”

Visit govtrack.us to learn more and to track this bill.

Upcoming Free Webinar

learningFriday August 26th - Join us on Friday, August 26th at 12:00 EST for a webinar on the Wiley Practice Planners. With over one thousand pre-written clinically tested treatment goals, objectives, and interventions, the Wiley Treatment Planners can easily be adapted to fit your client needs and treatment situations.

practice plannersLearn how to setup the Wiley Practice Planners and incorporate the content in your treatment plans and progress notes for QuicDoc Enterprise Edition Version 8.1 and Professional Edition Version 11.

For more information and to register, for this important webinar, visit the Events page on our website.

Closed for Labor Day

closedDocuTrac will be closed on Monday, September 5th in celebration of Labor Day. We will re-open on Tuesday, September 6th.

Labor Day was originally celebrated in honor of the contributions that labor groups made to the US economy. These days it is mainly a day off from work for rest and for fun. We hope everyone has a safe, happy, and relaxing holiday!

Wise Words

The best preparation for tomorrow is doing your best today.
H. Jackson Brown, Jr

View our Calendar of Events

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Copyright DocuTrac Inc 2016

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QuicDoc and Office Therapy are registered trademarks of DocuTrac Inc. This newsletter may mention third party products and services for informational purposes only. It is the reader's responsibility to determine the suitability of the content. We do not endorse these companies, products, or web sites. DocuTrac will not be liable in connection with the content, products, and services provided by any of these vendors.