DocuTrac is committed to providing the best technical support available before and after your purchase, and we continually strive to improve our support process so we may better serve you. We are committed to doing our best to answer your phone call within 2-3 minutes*. If calling during a peak or high volume period, you may get a quicker response by emailing your question or issue to support@tmdtigroup.com. You may also email or leave a message requesting an appointment within 24 hours. Please do not include any Protected Health Information (PHI) in the email. Personal, easy and friendly support is just a phone call away.
Contact us Monday-Friday 9:00 am-5:00 pm E.S.T.
For QuicDoc® and Office Therapy® Professional
phone/fax: 888-308-9683
email:support@tmdtigroup.com
For QuicDoc Enterprise
phone/fax: 888-206-1270
email:qdesupport@tmdtigroup.com
OR
Additional Resource Links
DocuTrac Knowledgebase
- QuicDoc and Office Therapy Knowledge Base
(Professional Edition Only) - QuicDoc and Office Therapy Updates (Professional Edition Only)
- DocuTrac Business Associate Agreement
- HIPAA Privacy Authorization Form (to be completed at time of Live Help)
- System Requirements
- DocuTrac Remote Support
- Professional Software Annual Support & Maintenance
- Retiring Versions of Software & Other Important Changes
- Ensure Your Database Is Backed Up Correctly (PDF)
- Previously Recorded Webinars
- E-Prescribing Information and Videos
Support Videos
- Video: Using ICD-10 in Office Therapy
- Video: QuicDoc Professional Update 11 – Features and Functions
- Video: How to Backup your QuicDoc Professional Database
- Video: How to Backup your Office Therapy Professional Database
- Video: Topaz Electronic Signature Pads
- Video: Electronic Prescribing in QuicDoc
- Video: Best Practices for Electronic Prescribing
- Video: Creating Electronic Prescriptions in QuicDoc with DrFirst
- Video: QuicDoc Professional Update 9.5.5 – ICD/DSM Codes
- Video: QuicDoc Professional Update 9.5.5 – Creating Custom Toolbars
- Video: QuicDoc Professional Update 9.5.5 – Displaying Only Active Medications in a Note
- Video: Office Therapy Professional Update 11.5.0
- Video: Setting up Patient Statements inside Office Therapy
