Congratulations DocuTrac!  During the ICD-10 transition, the Office Therapy® claim acceptance rate for e-filing through TriZetto Provider Solutions® has been outstanding.

For the month of October, the Office Therapy ICD-10 claim rejection rate was lower than the average of all other TriZetto partner vendors put together. We are proud of this success rate.

Thanks to the efforts of the DocuTrac team in preparing for the ICD-10 changes. Our Development, Support, and Sales Departments are all to be commended for this successful outcome and a job well done.

Holiday Closing

DocuTrac offices will be closed on Thursday, December 24th, Christmas Eve            and will remain closed through the 25th.  We will reopen on Monday, December 28th,   at 9:00 am ET.

For the New Year, we will close on Thursday, January 31st, New Year’s Eve at 12:00 noon and will remain closed through January 1st. We will reopen on Monday January 4th at 9:00 am, ET.

We hope you have a safe and wonderful holiday! Click here to view our Holiday Greeting and Thank You.

Training vs. Technical Support

Some of our customers have asked about the differences between technical support and training. In general, technical support services attempt to help solve specific problems with the software rather than provide training. Our support staff can answer questions related to the basic use of the software. This includes how to access features and answer almost any question that starts with, “Where is…”

If you need help learning how to use the software, that is training – not technical support. If a support question has to be answered time and time again, the question is no longer a support issue, but rather one of training.

Because of time constraints, our support staff cannot stay on the phone to walk customers through complete transaction such as entering patient data, charging for sessions, or filing claims.  However, these types of procedures can be explained in detail during our comprehensive training sessions.

Training is not included in annual maintenance. However, we offer free ‘how to’ videos on our Support page, and pre-recorded training webinars. For upcoming webinars visit our events page.

If you are running the most recent version(s) of our software and are current on maintenance, you can purchase training .Web based training is available for an hourly fee. For more information please call DocuTrac Sales Department at 800-850-8510.

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